Frequently Asked Questions
How do I book a place on a course?
- How can I find out if there is space on a particular
When and how will I need to pay?
What happens after I make a booking?
What happens if I can’t make the date?
What time do the courses start and finish?
What does the course cost include?
Where are courses held?
What if I need overnight accommodation?
What about dietary and other individuals needs?
Do you offer in-house or tailored training?
1. How do I book a place on a course?
Before booking, please check the course, aim, objective and other details to check that it will meet your training needs, and read our terms and conditions. Then you can book using any of the following means:
- If you are a member, you can complete our online booking form
- Download a booking form to print out and post or fax to us
- Email all of your contact details and the specific course(s) you would like to attend to firstname.lastname@example.org
2. How can I find out if there is space on a particular course?
3. When and how will I need to pay?
If you are a member of UKCISA you will be invoiced 2 weeks before the training day. We accept payment by cheque or BACS transfer.
If you are not a member of UKCISA you must send payment with your booking form
4. What happens after I make a booking?
Once we have received your booking we will send you an email to confirm receipt of your form. If you do not receive confirmation two weeks after sending in your form, please contact UKCISA to ensure that your booking has been received. Please do not make any travel arrangements until you are sure that you have been allocated a place on a particular course.
Joining instructions, which contain a map as well as further information on your course, will be sent via email a couple of weeks before you are due to attend
5. What happens if I can’t make the date?
Please see our terms and conditions. Refunds will only be given if cancellations are made in writing more than two weeks prior to the course. Delegate substitutions can be made at anytime without any charge.
6. What time do the courses start and finish?
The timings for a full day's course are normally as follows:
9.30am - Registration,
10.00am - Training commences,
4.30pm - Training finishes
However sometimes start and finish times do vary slightly, these will be detailed in your joining instructions.
For half-day training please check your joining instructions
7. What does the course cost include?
The cost of a full days training includes all course materials, lunch and refreshments.
8. Where are courses held?
We try to ensure that the training venue is within walking distance
from mainline railway stations:
London - Kings Cross/St Pancras and Euston stations
Manchester - Piccadilly station
Birmingham - New Street station
Edinburgh - Waverley station
York - York Railway station
Please note that courses held in London are not held at our offices, so make sure that you go to the address given for the course, not to our correspondence address.
9. What if I need overnight accommodation?
Accommodation is not included with any booking. If you should need overnight
accommodation please contact us for details of whether the venue offers any deals with local hotels.
(Please do not make any travel arrangements until you are sure that you have been allocated a place on a particular course).
10. What about dietary and other individuals needs?
If you have any dietary requirements, please give details on your course booking form and we will try to ensure that your requirements are met. If you are attending a course while fasting, for example during Ramadan, please let us know on your course booking form so that we can make appropriate provision.
If you have a mobility difficulty, please let us know on your booking form as we sometimes need to make appropriate arrangements with venue staff, even at some venues that have wheelchair access.
If you have any other needs such as an induction loop or large print materials, please tell us on your booking form. Alternatively, you can telephone the training administrator at UKCISA to discuss your needs.
11. Do you offer in-house or tailored training?
We are able to offer the following in-house training courses:
- Framework for Fees,
- Residence Requirements for Fees,
- Introduction to Cultural Awareness.
Please contact the Training Administrator for further information on 020 7288 4330 or email email@example.com with details of your enquiry.