eVisas

The main gov.uk webpage on eVisas states, in How will I use my UKVI account?:

You should report an error to UKVI if your details are wrong on your eVisa, for example your name or immigration status.

The link takes you to an online form, where you can submit your details and note what the error relates to. The landing page for the online form gives a fuller list:

Use this service to tell UKVI if any of the following details are wrong on your eVisa:

• name
• sponsor reference
• photo
• National Insurance number
• visa restrictions - these say what you can and cannot do in the UK
• immigration status
• valid until date

You should let your institution know if you need to report an error with your eVisa, and you should let it know if you have used the online form to do so. 

If there is a mistake on your eVisa with your permission start date, or an error matching your details with your dependant, please discuss this with your institution. UKVI continues to offer institutions a temporary eVisa correction process, through which your instituion can raise errors on your behalf. This temporary process can only be used by your institution; it cannot be used by students. You may also wish to ask your institution to use this process if you have any issues using the online reporting tool. The temporary process was put in place by UKVI for institutions before the introduction of the online reporting tool for individuals. It was originally designed to correct not only the errors that can now be reported by individuals using the online reporting tool but also errors with a visa start date, or errors matching a student's details with a dependant. We are not sure for how much longer the temporary eVisa correction process will remain in place.

If you have issues using the online reporting tool, and/or if your institution is not able to help you via the temporary eVisa correction process, there remain two other options of which we are aware:

• You can contact the UKVI Resolution centre. This is open from 8am – 8pm Monday to Friday (UK time), and from 8am – 6pm on Saturday and Sunday (UK time).
• You can utilise the UKVI webchat service, which is a virtual agent which operates 24 hours a day. However, note that this service states it is for "if you have a question about creating your [UKVI' account and getting access to your online immigration status (eVisa)" and is not explicitly about errors.

If you want to help improve the system for future applicants, then several independent organisations are monitoring the roll-out of eVisas and are seeking feedback about people’s experiences. A reporting tool has been launched (devised by the 3million, in conjunction with ILPA and Open Rights Group) to allow you to report issues you have had with your eVisa or UKVI account. Using this tool will allow these groups to monitor issues with the new system, and it will inform their lobbying work with the UK Government. However, please note it will not serve as a report from you to the UK Home Office about your specific error or issue. You must still contact UKVI directly if you need to tell it about an error or issue with your eVisa or UKVI account.