Terms and Conditions

Cancelling course bookings

The following charges will apply if you wish to cancel a course:

15+ days before a course = no charge
1-14 days before a course = 100%

Cancellations must be received in writing either via email to (training@ukcisa.org.uk), fax or letter and must contain the full booking details including delegate and institution/organisation name and contact details and the course(s) for which the booking is to be cancelled.

We are not able to offer refunds for cancellations made by delegates for reasons outside our control, including illness, travel difficulties due to adverse weather conditions or industrial action. However, if you are unable to attend a training course you have booked because of major national travel disruption we will offer you a 50% reduction if you rebook on the same course at a later date, subject to availability.

Substitute delegates

You may transfer a place on a course to a substitute delegate free of charge at any time. Please inform us of any changes so that we can ensure that joining instructions are sent to the correct person and participant lists and badges are correct on the day.


Payment should be made by card at the point of booking.

Changes to course dates and venues

We reserve the right to alter course dates and venues without liability. If we have to cancel a course and cannot offer you an alternative option, we will provide a full refund of the course fee.

Course programmes

We reserve the right to change course programmes at any time.

Course packs

UKCISA course materials are not designed to 'stand alone'. Therefore, if you do not attend the course we will not send you the course materials.

Equal opportunities

UKCISA is committed to the promotion of equal opportunities in its employment practices and in the provision of services to its members and other users. It is committed to the progressive development of policies and practices that are non-discriminatory in the widest sense, that recognise and respect diversity and encourage the challenging of discrimination. Tutors will challenge any racist, sexist or otherwise unacceptable language or behaviour.

Complaints policy

We aim to provide service of a standard that is acceptable to all our users. If we fail to do this we want to know about it. This will enable us not only deal with the specific problem, but also avoid it happening again.
Our complaints procedure sets out how you can take up matters you think are unsatisfactory about the service you have received from us. If you would like information about the complaints procedure, please contact UKCISA.