Health and healthcare
Last modified: 03 September 2015
Arriving in a new country is a very busy time and there are a lot of changes to go through. For example, there are differences in food, weather and customs to cope with. In this type of situation, with all its stresses, you can find yourself paying less attention than usual to your health.
Existing health problems can also be made worse by the effects of adjusting to unfamiliar food, a different climate and the emotional strains of being away from home. It can be easy to concentrate on your studies and forget about taking care of yourself.
This section aims to give advice on looking after yourself, as well as practical information on how to obtain medical treatment. It also explains students’ entitlement to free medical treatment under the UK state health system.
How the medical system is organised in the UK
GP's (Doctor’s) Surgery or Health Centre
This is your first point of contact for medical treatment. UK
residents register with a Health Centre or GP's Surgery. Most illnesses
and other problems can be treated by the GP, but if you need to see a
specialist, the GP will refer you to an appropriate hospital department
(see below). As well as consultations with a Doctor, most GP's Surgeries
and Health Centres provide a range of community health services: for
example vaccinations, women's health clinics, services for parents of
young children, family planning, contraception and sexual
health.GP Surgeries and Health Centres are normally open during the
daytime and early evening. However, they normally have an
answering-machine message about where you can get help when the Surgery
or Health Centre is closed. Your local hospital may also have an NHS
See Register with a GP for more information.
If your GP refers you to hospital for treatment, you will usually be
given an appointment to see a consultant (specialist doctor). Depending
on the medical problem, you may be treated as an in-patient (where you
are admitted to a ward and stay there overnight or longer) or as an
out-patient (where you visit the hospital for an appointment).
If you think you need to see a specialist, you should approach your GP first and ask her or him to refer you.
See Who is entitled to free hospital treatment before 6 April 2015 and Who is entitled to free hospital treatment on or after 6 April 2015.
Accident and Emergency (A&E) Departments
Some (but not all) hospitals have Accident and Emergency departments. These departments are open 24 hours a day.
If you need immediate medical assistance (for example, because of an
accident), telephone 999. The call is free including from mobile
phones. An operator will ask you which emergency service you need (Fire,
Police or Ambulance). For urgent medical assistance ask for the
ambulance service. Be ready to tell the emergency services what has
happened and exactly where you are, especially the street name.
Once you are connected to the Emergency Medical Dispatcher, she or he
will ask you questions about the condition of the patient and may
offer advice on what to do until the ambulance arrives. If the person
is badly injured and needs to go to hospital, an ambulance will be
dispatched to take the person to a hospital Accident and Emergency
If you need urgent treatment, but you are well enough to travel, you should make your own way by bus or taxi to an Accident and Emergency
(A&E) department, or ask a friend to take you.
There are no fees for Accident and Emergency services (as long as you are not admitted as an in-patient and do not access follow-up treatment), and you do not have to have paid the immigration health surcharge to use them.
Note: You should only use A&E Departments for emergency treatment for serious illness or injury.