AISA conference 2024 - FULLY BOOKED

We are excited to announce that bookings are now open for our annual AISA conference will take place at Conference Aston, Birmingham city centre on Monday 2 December 10.30am – 3pm. The price is just £55pp which includes coffee and lunch.  Bookings will close at 4pm on Monday 18 November.

Programme: 

10:00: Arrival and coffee 

10.30 -12.00: Operational update from UKVI. A member of UKVI’s Operations Team will provide an update on the Summer surge and their plans for winter. Following the update, there will be a Q and A. Those registered to attend can submit their questions (relevant to International Student Advice work) here. Include your full name and institution name.

12.15 – 13.15: World café discussions, extended networking and lunch. Find out about good practice, and chat to peers from other institutions in an informal setting. Further information about the World Café hosts’ proposals is here. You will also enjoy lunch during this time (included)

13.30 – 15.00:  Dealing with difficult customer situations and de-escalation workshop. Ash Charlton (ACE Training), will deliver a workshop in which you can learn how to stay calm and appear confident in difficult situations, deliver conflict-minimising feedback and close down threatening or discriminatory behaviours.

Attendees will also be invited to join a follow up session with Ash, about staying positive and happy in trying times. The session will be free for attendees and will take place online at 10am on Wednesday 29 January 2025.